Frequently Asked Questions

• How can I register an account?

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  To register, click the "Register Now" button. Before you create your account, we need to verify your Reference Number—please enter it when prompted to continue with the registration process. This Reference Number should have been sent to you by Digital Government Authority. Once verified, you'll be asked to provide your personal details, including a valid email address and a password. A confirmation email will be sent to you to activate your account.

• How can I update my personal information?

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  To update your details, go to the “Profile Settings” section with the user icon and make the necessary changes. Ensure your email address is up to date for important notifications.

• How long does the application process take?

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  Generally, process takes 7–10 business days from the date of submission of completed applications. However, processing times may be delayed due to multiple reasons such as missing documents or information required from the applicant, late response from the sources, or force majeure events.

• How do I check the status my application or follow up on my application?

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  You can monitor the status of your request by logging in to your account. You can see whether it is “In Progress”, “Pending”, or “Closed”. Or visit Check Status page.

• What types of credentials required for my verification?

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  You should only submit the credentials that have been specifically requested by the Digital Government Authority. The instructions on which documents to submit should have already been sent to you during your job application process.
  Make sure to upload only the documents and reference details that the Digital Government Authority has asked you to verify. Submitting documents that were not requested may delay your verification process.

• What happens if my application status is closed?

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  Once your application is completed and the final report has been submitted to the Digital Government Authority, your application status will be marked as closed. You will receive a notification confirming this.